Careers

IT Managed Services Engineer Careers with Inter-Quest

We are looking for talented engineers to help us deliver world-class support to our clients. If you have great customer service skills and excel at technical support and problem solving, we would like to talk to you.

Responsibilities include:

• Technical Account & Project Management
• Maintaining computer networks and systems for multiple businesses
• Troubleshoot and remediate tier 1, 2 and 3 technical issues
• Triage support calls and managing ticket status
• Supporting client end users via telephone, email or chat
• Manage, schedule and document work using our service desk tools
• Utilizing remote monitoring and management tools to ensure system uptime
• Improving client service, client perception and satisfaction.
• Working together in a collaborative environment to solve problems

Candidates must have excellent coordination, communication, and problem-solving skills; must be self-motivated with the ability to handle multiple assignments simultaneously and have a proven track record in customer service. If you are capable of providing an exceptional customer experience and working in an energetic and fun environment, this job is for you.

Candidates must possess the following:

• Minimum of 5 years of experience in business IT support, help desk or Network Operating Center.
• Expertise in Microsoft server and desktop operating systems.
• Working knowledge of Exchange, Outlook & Office365 e-mail
• Experience with Microsoft Office & Microsoft 365.
• Full understanding of DNS, DHCP and Active Directory
• Working knowledge of antivirus solutions
• Experience supporting remote workers
• Working knowledge of network protocols and routing.
• Experience with Firewall technology, VPNs, etc.
• Technical awareness and ability to match resources to technical issues appropriately.
• Excellent written and oral communication skills.
• Ability to project a professional, friendly image over the phone and in person
• Ability to analyze and solve problems quickly and completely.
• Self-motivated with the ability to multi-task and adapt to changes quickly.

The following are highly desired:

• Working knowledge of Virtualization technologies (VMware, Hyper-V, etc.)
• Working knowledge of advanced storage technologies (SAN, etc.)
• Working knowledge of Citrix solutions.
• Working knowledge of Linux
• Bachelor’s degree in Computer Science, or related technical field
• Professional technical certifications such as Microsoft MCP, MCSA or MCSE; Citrix CCEA or CCIA; SonicWALL CCSA; Cisco CCNA, or VMware VCP.

Compensation

• Starting pay is $15 to $25 based on experience.

Computer Technician Careers with Inter-Quest

As technology is becoming more and more important in our daily lives, there is a growing demand for skilled professionals who can offer quality technical support.

Computer Technician Job Description:

As technology is becoming more and more important in our daily lives, there is a growing demand for skilled professionals (also known as IT technicians) who can offer quality technical support. Computer repair technicians fill this need, and while their specific responsibilities can vary from position to position, their duties often include:

• Installing hardware and software systems
• Maintaining or repairing equipment
• Troubleshooting a variety of computer issues
• Setting up computer security measures
• Configuring computer networks
• Offering technical support on-site or via phone or email
• Working with Windows and MacOS workstations
• Working with Microsoft 365 and other cloud environments
• Manage, schedule and document work using our service desk tools
• Triage support calls and managing ticket status
• A strong desire to learn is a must