Introduction Our client portal enables our clients to create, update, and view their tickets. A tour of the client portal Login We recommend bookmarking our login page in your web browser for future use. Need a login? Contact us to request one. Dashboard Upon logging in, you’ll be directed to the Dashboard. Here you’ll find …
We have extensive experience working with municipalities across the state of Wisconsin to become compliant with all the WEC’s requirements. See below for how we can help and our rates. It’s not too late! Act now before the WEC grant money ends on 2/28/23! To help with some of the cost the WEC is offering …
Email security isn’t something to take lightly. For many companies, email is the most important form of communication. If someone gains access to your account it could open the door to a number of security issues. Below are what we consider to be the most important email security best practices that every organization should follow …
What is a MAC Address? A MAC address is a unique identifier assigned to a Network Interface Card (NIC) by the manufacturer. It is 12 characters long consisting of digits (0-9) and letters (A-F). It can be represented in different notations depending on the manufacturer of the device. Some examples are below: 00-B0-D0-63-C2-26 00:B0:D0:63:C2:26 00.B0.D0.63.C2.26 …
What is Multi Factor Authentication? (MFA) Multi-Factor Authentication (MFA) is a common security measure to protect an account in addition to a password. Here’s how it works: after setting up MFA, when you enter your account login and password, you will also be prompted for a code. MFA codes are often given via an email, a text …
Losing a loved one is never easy and all the paperwork and things to do can feel overwhelming before even thinking about their digital assets. Now days everyone has multiple devices their using to access email, social media, and countless other accounts. Here at Inter-Quest, we can assist with data recovery from computers so long …
Accessing and Managing a Deceased Person’s Data and Devices Read More »
If you currently use our ScreenConnect or Automate software for remote access to your computer, you will be required to set up Multi-Factor Authentication by January 5th. What is Multi-Factor Authentication? Multi-Factor Authentication (MFA) is a common security measure to protect an account in addition to a password. Here’s how it works: after setting up MFA, when you enter …
Required changes to your remote access software beginning January 5th Read More »
Log In to the Client Portal (https://labtech.iqoverwatch.com) If this is the first time you are logging in to the Client Portal, click the activation link in the invite email. If the link is older than 48 hours, it is no longer valid and does not work. The Username and Confirmation Code (if MFA has been …
How to set up Multi-Factor Authentication (MFA) for Automate Read More »
Ways to Submit Service Tickets Helpful information to provide us with in a ticket How many people is this affecting? Is there an existing support ticket for this same issue? Is this a new issue or have you had the issue before? How often does it happen? Is there a reasonable work-around? What workstation/device is …
The rules have changed – are you at risk of being left un-insured? Insurance companies are requiring certain systems be in place before they’ll cover your business with a cyber liability insurance policy: Two factor authentication to secure your email and any remote connections Sufficient anti-virus and endpoint detection Email filtering designed to prevent phishing …
Are you compliant with your Cyber Security Insurance? Read More »