Introduction Our client portal enables our clients to create, update, and view their tickets. A tour of the client portal Login We recommend bookmarking our login page in your web browser for future use. Need a login? Contact us to request one. Dashboard Upon logging in, you’ll be directed to the Dashboard. Here you’ll find …
Email security isn’t something to take lightly. For many companies, email is the most important form of communication. If someone gains access to your account it could open the door to a number of security issues. Below are what we consider to be the most important email security best practices that every organization should follow …
What is Multi Factor Authentication? (MFA) Multi-Factor Authentication (MFA) is a common security measure to protect an account in addition to a password. Here’s how it works: after setting up MFA, when you enter your account login and password, you will also be prompted for a code. MFA codes are often given via an email, a text …
If you currently use our ScreenConnect or Automate software for remote access to your computer, you will be required to set up Multi-Factor Authentication by January 5th. What is Multi-Factor Authentication? Multi-Factor Authentication (MFA) is a common security measure to protect an account in addition to a password. Here’s how it works: after setting up MFA, when you enter …
Required changes to your remote access software beginning January 5th Read More »
Log In to the Client Portal (https://labtech.iqoverwatch.com) If this is the first time you are logging in to the Client Portal, click the activation link in the invite email. If the link is older than 48 hours, it is no longer valid and does not work. The Username and Confirmation Code (if MFA has been …
How to set up Multi-Factor Authentication (MFA) for Automate Read More »
Ways to Submit Service Tickets Helpful information to provide us with in a ticket How many people is this affecting? Is there an existing support ticket for this same issue? Is this a new issue or have you had the issue before? How often does it happen? Is there a reasonable work-around? What workstation/device is …
The rules have changed – are you at risk of being left un-insured? Insurance companies are requiring certain systems be in place before they’ll cover your business with a cyber liability insurance policy: Two factor authentication to secure your email and any remote connections Sufficient anti-virus and endpoint detection Email filtering designed to prevent phishing …
Are you compliant with your Cyber Security Insurance? Read More »
With December fast approaching, it’s officially the holiday season. As a business owner, the holidays are a time of great opportunity. But, the time of year also brings about unwanted stress. Over the past few years, cybercrime has been on the rise, especially during the holiday season. Due to the massive shift to online shopping, …
Holiday Cyber Security: How to Keep Your Business Safe this Holiday Season Read More »
Municipal Clerks: January 28th is fast approaching The Wisconsin Elections Commission’s $1.1 million grant program has an important deadline approaching. “The WEC will install endpoint verification testing in WisVote to verify compliance upon login. Devices not in compliance by January 28, 2020 will be denied access to WisVote. ” Wisconsin Elections Commission Please do not …
Devices not in compliance by January 28, 2020 will be denied access to WisVote Read More »
Municipalities: Get up to $1,200 to upgrade your technology, but act fast The Wisconsin Elections Commission announced a $1.1 million grant program to help municipalities and counties upgrade office computer security for the 2020 elections. “WEC’s goal is to make sure that every clerk has an up-to-date, secure computer and access to professional IT support,” …