What is Hosted PBX and VoIP?

Understanding the difference between PBX and VoIP

Businesses today need technology solutions that help improve communications, while driving productivity across the enterprise. They also want a reliable, high quality phone system that simply works. And with your business in a constant state of change, you need a solution that’s both easy to learn, and easy to use. But, when shopping around, you might be hearing terms like hosted PBX and VoIP and wondering what exactly do these terms mean. We’re here to help you better understand the difference between the two phone services.

Hosted PBX (Private Branch Exchange)

Hosted PBX (Private Branch Exchange) is the modern version of the traditional telephone closet. The new hosted, or “cloud,” model puts the brains of your phone closet into professionally maintained data centers, helping businesses like yours to transform their communications and improve productivity—without the need to purchase expensive, complex, depreciating phone system software and hardware. Your service providers manage and monitor your system 24×7, allowing you to focus on work.


VoIP refers to phone services that are accessible through a high quality broadband connection. It is typically more cost effective and scalable than traditional alternatives. With both Hosted PBX and VoIP, you and your team can work from the office, home, or on the road, or through your smartphone, all while utilizing your company’s communications solution to help maintain and uplift your image and brand.

Need Help

Phone systems are complicated. If you’re wondering which phone solution is best for you, please contact us or visit out Jet-Dial website. Our Jet-Dial website includes further information regarding phones and phone systems. With diverse knowledge of the cloud communications industry, we’re able to provide our customers with the exceptional people, proven processes, and innovative technology they need, while eliminating the complexity of traditional communication solutions.

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