Bill Schwartz - CEO of Inter-Quest

Letter from the CEO: Episode 3

Happy Holidays and Merry Christmas!

It is not just at this time of year that we are thankful for all our Clients, but this time of year certainly brings greater perspective while we celebrate all that we have to be thankful for.  So, I want to personally thank each of you for your partnership in our mutual success.

There has been a lot in the news lately about security concerns and I thought I’d talk a little bit about disaster recovery and about the necessity of planning with the end goal in mind.  The facilitator for our peer group constantly reminds us that starting a plan with the end goal is the most important part of the planning process.

Whether it’s a budget, retirement, rolling out a new product or our legacy planning we need to start with what the result will look like.  It is then a lot easier to figure out the steps necessary to get there.  In the process of determining the steps to get there we also figure out if the goal is not only attainable but if it’s what we really wanted in the first place.

Backup, security and disaster recovery are the same.  Too often we keep reacting to security concerns without a clear vision of what the end goal is.  We back up our data because we are told we need to.  We don’t discuss disaster recovery because we don’t really know what it’s for.

In today’s technology environment it’s important to have a clear understanding of what we are doing and why we are doing it.  Antivirus is no longer enough as it doesn’t stop all the avenues of attack.  DNS filtering such as that provided by Cisco’s Umbrella along with a monitored antivirus solution goes a long way to protecting the environment from external threats and does provide some protection for user-created chaos but once those are done a discussion of disaster recovery along with the backup process is what needs to happen.

Backup solutions are measured by two main elements: in the event of a data issue how long will the data take to recover, and how old is the data that you are recovering.  Disaster recovery takes this a step further–in the event of data loss or even a structure loss, how quickly can the business be operational again?  While every business is different, and the loss of a facility affects each business differently, all of us rely on our data.  Accounting packages, Client lists, HR documents etc. can all be critical to maintain access to.

In today’s business landscape we can virtualize the data environment.  We can then store copies of that virtual environment locally and in the cloud.  In the event of a server outage we can “start” the local copy of the environment to keep our Client’s business operational while the server is repaired.  In the event of a total loss locally the cloud-hosted copy of the environment can be started, and the users can run off that copy from anywhere there is an Internet connection.

Typically, we are called when things are already broken and need a repair, however we are always available for a discussion on planning for the future.  Whether that’s backup and disaster recovery, a business’s security profile or something as straight forward as a technology budget and use roadmap.  Please don’t hesitate to reach out to myself or Jeff personally with any questions.

I truly hope that you and your families have a safe and blessed Christmas and Holiday Season.  Thank you for your time and your partnership.

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