Required changes to your remote access software beginning January 5th

December 10, 2021

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If you currently use our ScreenConnect or Automate software for remote access to your computer, you will be required to set up Multi-Factor Authentication by January 5th.

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a common security measure to protect an account in addition to a password. Here’s how it works: after setting up MFA, when you enter your account login and password, you will also be prompted for a code. MFA codes are often given via an email, a text message, or through an “authenticator” app on your phone.

Why the change?

MFA is a best practice in the security world (insurance companies are also requiring it), because of this we will be enforcing this to reduce the risk to you that someone may hack remote access to your computer.

How do I set up MFA for Automate?

Visit our post to learn how to set up MFA for Automate.

Need help?

If you need any assistance, reach out to us and we will provide support free of charge to make sure you can get logged in to your computer remotely. If you need help after hours, please call and go through our after hours prompts to speak with an on-call engineer that can help you.

Can I opt out?

While we strongly suggest implementing MFA, if you would like to discuss opting out of this requirement, please let us know by 12/27.

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