Ways to Submit Service Tickets
- VSA (IQ icon in the system tray on managed workstations)
- Right click the IQ icon in the system tray and select “Email Support”
- Email us at email@example.com
- Call us at 920-885-0141
- Use our online ticketing portal at – https://portal.wemaketechsimple.com
- You must request access to the ticketing portal before you can use this option.
Helpful information to provide us with in a ticket
How many people is this affecting?
Is there an existing support ticket for this same issue?
Is this a new issue or have you had the issue before?
How often does it happen?
Is there a reasonable work-around?
What workstation/device is this?
Is there a hard deadline?
What troubleshooting steps have you tried?
Would you like someone onsite? If so, when?
Do you need this issue addressed immediately?