Ways to Submit Service Tickets

December 8, 2021

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Ways to Submit Service Tickets

  • VSA (IQ icon in the system tray on managed workstations)
    • Right click the IQ icon in the system tray and select “Email Support”

Helpful information to provide us with in a ticket

How many people is this affecting?

Is there an existing support ticket for this same issue?

Is this a new issue or have you had the issue before?

How often does it happen?

Is there a reasonable work-around?

What workstation/device is this?

Is there a hard deadline?

What troubleshooting steps have you tried?

Would you like someone onsite? If so, when?

Do you need this issue addressed immediately?

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